As AI has truly made its entrance into customer service, it has become clear that the technology can do much more than answer simple questions. When AI is used strategically with the right platform, such as Zendesk, it can transform your entire customer service experience, free up time and strengthen your business.
What can AI do in Zendesk?
AI is no longer an experiment, but an essential part of modern customer service. With Zendesk AI, you get access to a range of powerful tools that are integrated directly into your existing workflow:
- Intelligent suggestions: Machine learning suggests relevant macros and articles to our agents, which saves time and ensures consistent answers.
- Automatic classification and routing: AI can categorise and prioritise enquiries and send them to the right agent or department.
- Predicting the customer's needs: By analysing previous interactions, AI can help us be proactive.
- AI-driven bots: Our bots can handle complex flows, retrieve data from back-end systems and hand the case over to an agent seamlessly.
From hype to action with the right set-up
The benefits of AI are concrete and measurable, from increased customer satisfaction to higher revenue. But to achieve success, it requires the right set-up. This is where we come into the picture. We help you implement AI strategically by:
- Starting with a clear purpose.
- Using data from your existing customer journeys.
- Combining AI with human support.
- Evaluating and optimising on an ongoing basis.
At Available, we see AI not as a "magic bullet", but as a strategic tool. We help you take AI from hype to action and create a customer service experience that makes a difference.
Read the full article at: https://www.available.dk/mere-end-zendesk/zendesk-og-ai-derfor-er-det-mere-end-bare-en-chatbot