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How to configure integrations

Updated

This guide shows you how to configure and manage integrations in mit.available.dk.

Prerequisites

  • You must be logged in to mit.available.dk
  • You must have the tenant:integrations:view permission to view integrations
  • You must have the tenant:integrations:manage permission to enable or disable integrations
  • You must have at least one Zendesk installation configured

Access integrations

  1. Log in to mit.available.dk
  2. Click "Organisation" in the navigation menu
  3. Select "Zendesk" from the dropdown menu
  4. Click "Integrations"

You can also go directly to /integrations.

Select Zendesk installation

On the integrations page, you must first select which Zendesk installation you want to view integrations for:

  1. Select the installation from the dropdown menu at the top of the page
  2. The list of integrations is updated automatically

If you only have one installation, it is displayed automatically.

View available integrations

On the integrations page, you can see all available integrations with:

  • Name - The name of the integration
  • Description - What the integration does
  • Status - Whether the integration is active or inactive
  • Usage - How much the integration has been used (if relevant)

Enable an integration

  1. Find the integration in the list
  2. Click the "Enable" or "Add" button
  3. Follow the instructions in the modal or dialogue that opens
  4. Configure the integration as needed
  5. Click "Save" or "Enable"

The integration is enabled and shown as active in the list.

Disable an integration

  1. Find the integration in the list
  2. Click the "Disable" or "Remove" button
  3. Confirm the deactivation

The integration is disabled and shown as inactive in the list.

Configure integration settings

Some integrations have settings that can be configured:

  1. Find the integration in the list
  2. Click the "Settings" or "Configure" button
  3. Update the desired settings
  4. Click "Save settings"

The settings are saved and take effect immediately.

View integration details

  1. Find the integration in the list
  2. Click the integration or the "View details" button
  3. View detailed information about the integration

You can see:

  • Description - What the integration does
  • Features - Which features the integration offers
  • Usage - How much the integration has been used
  • Status - Whether the integration is active or inactive

View usage data

Some integrations display usage data:

  1. Find the integration in the list
  2. Click "View usage" or a similar button
  3. View detailed usage data

You can see:

  • Monthly usage - Usage for the selected month
  • Historical usage - Usage over time
  • Breakdown - How usage is broken down

Install Zendesk App

Some integrations require you to install a Zendesk App:

  1. Find the integration in the list
  2. Click "Install Zendesk App" or a similar button
  3. Follow the instructions to install the app in Zendesk
  4. Return to the integrations page

The app is installed in your Zendesk installation.

Error handling

Cannot view the integrations page

If you cannot view the integrations page:

  • Check your permissions - You must have the tenant:integrations:view permission
  • Contact your administrator - Your role may need to be updated

Cannot enable an integration

If you cannot enable an integration:

  • Check your permissions - You must have the tenant:integrations:manage permission
  • Check that there is a Zendesk installation - You must have at least one Zendesk installation
  • Check that the installation has API credentials - The installation must have configured API credentials
  • Contact support - If the problem persists

Integration does not work

If an integration does not work:

  • Check that the integration is active - The integration must be enabled
  • Check the API credentials - The Zendesk installation must have correct API credentials
  • Check the settings - Make sure the integration's settings are correct
  • Contact support - If the problem persists

Cannot view usage data

If you cannot view usage data:

  • Check that the integration is active - Only active integrations display usage data
  • Wait a moment - Usage data may take time to update
  • Contact support - If the problem persists

Next steps

After you have configured integrations, you can:

  • View activities - Go to Activities to view activities from integrations
  • View tasks - Go to Tasks to view tasks from integrations
  • Manage Zendesk installations - Go to Organisation > Zendesk > Installations

Support

If you have questions or problems with integrations:

  • Contact support - Use the support channel in your organisation
  • See related articles - Read articles about Zendesk installations or licences
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