Although chatbots and self-service are gaining ground, the telephone is still a central channel in customer service. The problem is often that telephony runs in a separate system, which creates silos, lost context and duplicated work. With the integration between Relatel and Zendesk, we can help you gather everything in one platform, where every single interaction becomes part of the overall customer journey.
What is Relatel?
Relatel is a Danish, cloud-based telephony solution developed for companies that want flexibility and scalability. When we connect Relatel directly to your Zendesk platform, we remove the barrier between telephony and digital support. This gives agents full context on all enquiries and gives management better data to manage performance.
Benefits of bringing your communication together
By integrating Relatel with Zendesk, you gain a number of clear benefits:
- Full overview: Agents get the customer's entire history – emails, chats and calls – gathered on one screen.
- Faster service: All enquiries land in Zendesk, so that your team can react extremely quickly and avoid duplicated work.
- Better customer experience: Customers avoid having to repeat themselves, as we ensure that you have the full context across channels.
- Stronger insights: Combine data from Relatel's call statistics with Zendesk insights for a complete picture of your performance.
A strategic investment
For medium-sized and large companies, this integration is more than a technical solution; it is a strategic investment. It means fewer systems to maintain, higher data quality and a shared foundation for both agents and management.
At Available, we are specialists in Zendesk and the integrations that create real value. Relatel is an obvious choice for ensuring that your telephony and digital support work together perfectly. We help you implement the solution so that you can deliver a more efficient and coherent customer service. Contact us, and we will show you how we can take your customer service to the next level.
Read the full article at: https://www.available.dk/mere-end-zendesk/relatel-zendesk-telefoni-og-kundesupport-samlet-%C3%A9t-sted