With a service agreement from Available, you get more than just support. You get a partnership where we take responsibility for the operation and development of your Zendesk solution. We are experts in Zendesk and specialise in turning your customer service into a business strength.
What we take responsibility for
Our service agreement is a collaboration in which we ensure that your Zendesk solution always performs optimally. We handle:
- Ongoing optimisation of workflows and automations.
- Operation and quick handling of any errors.
- Training and onboarding of new employees.
- Sparring, advice and the creation of a roadmap for your customer service.
- Proactive suggestions for improvements based on your data.
What you get out of our collaboration
Our goal is to create measurable results for your company. With our help, you achieve:
- More efficient support: We ensure that your Zendesk setup is optimised, so that you can deliver sharper workflows.
- Lower staff turnover: Our thorough training ensures that new employees quickly become productive and comfortable in the system.
- Less vulnerability: We document knowledge and handle operations, so that skills do not disappear with individual people.
- Predictable expenses: With a fixed, monthly price per agent, you avoid unexpected costs.
Is a service agreement right for you?
Our service agreement is ideal if your company already uses Zendesk but lacks internal specialists or resources. It is also perfect for organisations that want a data-driven and scalable customer service, and for support managers looking for a permanent sparring partner with deep business understanding.
Let us take responsibility for your customer service
We are a team of experienced specialists ready to help you get the maximum out of Zendesk. We offer customised solutions that ensure you always have the right expertise at hand. Let us elevate your customer service to new heights together.
Read the full article at: https://www.available.dk/services/serviceaftale