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How to View Activities

Updated

This guide shows you how to view activities in your organisation in mit.available.dk.

Prerequisites

  • You must be logged in to mit.available.dk
  • You must have the tenant:activities:view permission to see activities

Access activities

  1. Log in to mit.available.dk
  2. Click "Aktiviteter" in the navigation menu

You can also go directly to /activities.

See the activity list

On the activities page, you can see a list of all activities in your organisation with:

  • Type - Which type of activity (e.g. prepaid hours, service agreement, licence, etc.)
  • Description - What the activity is about
  • Date - When the activity took place
  • User - Who performed the activity
  • Related to - What the activity is related to

Filter activities

On the activities page, you can filter activities by:

  • Type - Filter by activity type
  • Date - Filter by date range
  • User - Filter by user

See activity details

  1. Find the activity in the list
  2. Click the activity
  3. See detailed information about the activity

You can see:

  • Description - A detailed description of the activity
  • Date and time - When the activity took place
  • User - Who performed the activity
  • Related to - What the activity is related to
  • Metadata - Additional information about the activity

Navigate through pages

If there are many activities:

  1. Use the pagination buttons at the bottom of the page
  2. Click "Næste" to see the next page
  3. Click "Forrige" to see the previous page
  4. Click a page number to go directly to that page

Understand activity types

Different types of activity can be:

  • Prepaid hours - Activities related to prepaid hours
  • Service agreements - Activities related to service agreements
  • Licences - Activities related to licences
  • Users - Activities related to users
  • Departments - Activities related to departments
  • Zendesk installations - Activities related to Zendesk installations

Each activity type has its own icon and colour.

See activities for a specific entity

If you want to see activities for a specific entity (e.g. prepaid hours):

  1. Go to the relevant page (e.g. Klippekort)
  2. Find the entity (e.g. the prepaid hours)
  3. Click "Se aktiviteter" or a similar button
  4. See activities specific to that entity

Troubleshooting

Cannot see the activities page

If you cannot see the activities page:

  • Check your permissions - You must have the tenant:activities:view permission
  • Contact your administrator - Your role may need to be updated

No activities are shown

If no activities are shown:

  • Check that there are activities - There must be activities in the system
  • Try removing filters - Remove any active filters
  • Contact support - If the problem persists

Activities are not updated

If activities are not updated:

  • Reload the page - Use F5 or Cmd+R / Ctrl+R
  • Check your internet connection - Make sure you have a stable connection
  • Contact support - If the problem persists

Next steps

After you have viewed activities, you can:

  • See tasks - Go to Opgaver to see tasks
  • See prepaid hours - Go to Produkter > Support > Klippekort
  • See service agreements - Go to Produkter > Support > Serviceaftaler

Support

If you have questions or problems with activities:

  • Contact support - Use the support channel in your organisation
  • See related articles - Read articles about tasks or prepaid hours
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