How to view payments

This guide shows you how to view your payment history and invoices on mit.available.dk.

Prerequisites

• You must be logged in to mit.available.dk
• You must have the tenant:billing:view permission to view payments
• Your organisation must have at least one department

Accessing the payments page

1. Log in to mit.available.dk
2. Click "Organisation" in the navigation menu
3. Select "Finance" from the dropdown menu
4. Click "Payments"

You can also go directly to /payments.

Selecting a department

On the payments page, you can view payments for different departments:

1. Click the tab for the department you want to view payments for
2. The payment list updates automatically

If you only have one department, it is shown automatically.

Viewing invoices

On the payments page, you can see all invoices for the selected department with:

• Invoice number - The unique number of the invoice
• Date - When the invoice was created
• Amount - The total amount incl. VAT
• Status - Whether the invoice is paid, awaiting payment, overdue or cancelled
• Type - Which type of invoice (e.g. licence, service agreement, prepaid hours)

Invoice status

Invoices can have the following statuses:

• Paid - The invoice is paid
• Awaiting payment - The invoice is awaiting payment
• Overdue - The invoice is overdue and must be paid
• Cancelled - The invoice has been cancelled

Viewing invoice statistics

On the payments page, you can see:

• Outstanding amount - The total amount awaiting payment (incl. VAT)
• Overdue invoices - The number of overdue invoices
• Overdue amount - The total amount of overdue invoices (incl. VAT)

Downloading an invoice

1. Find the invoice in the list
2. Click the "Download PDF" or "View invoice" button
3. The invoice is downloaded as a PDF file

You can save the invoice for your own records.

Viewing invoice details

1. Find the invoice in the list
2. Click the invoice or the "View details" button
3. A modal or page opens with detailed information about the invoice

You can see:

• Invoice information - All details about the invoice
• Line items - What the invoice covers
• Payment information - How the invoice should be paid
• VAT - The VAT amount (25%)

Filtering invoices

On the payments page, you can filter invoices by:

• Status - Show only invoices with a specific status
• Type - Show only invoices of a specific type
• Date - Filter by date range

Understanding invoice amounts

Invoice amounts are shown including VAT (25%). This means:

• Amount excl. VAT - The actual amount before VAT
• VAT (25%) - The VAT amount
• Amount incl. VAT - The total amount you need to pay

Error handling

Cannot see the payments page

If you cannot see the payments page:

• Check your permissions - You must have the tenant:billing:view permission
• Contact your administrator - Your role may need to be updated

No invoices are shown

If no invoices are shown:

• Check that there are departments - You must have at least one department
• Check the selected department - Try selecting a different department
• Contact support - If the problem persists

Cannot download an invoice

If you cannot download the invoice:

• Check your internet connection - Make sure you have a stable connection
• Try again - Reload the page and try again
• Contact support - If the problem persists

The invoice amount looks wrong

If the invoice amount looks wrong:

• Check that VAT is included - All amounts are shown incl. VAT
• Contact support - If you believe there is an error

Next steps

After you have viewed your payments, you can:

• Download invoices - Save invoices for your records
• View service agreements - Go to Products > Support > Service agreements
• View prepaid hours - Go to Products > Support > Prepaid hours
• Contact support - If you have questions about an invoice

Support

If you have questions or problems with payments:

• Contact support - Use the support channel in your organisation
• See related articles - Read articles about service agreements or prepaid hours