How to reset your password

This guide shows you how to reset your password if you have forgotten it on mit.available.dk.

Prerequisites

• You must know the email address linked to your account
• You must have access to your email inbox

Accessing the reset page

1. Open your browser and navigate to mit.available.dk
2. Go to the login page
3. Click the "Forgot password?" link below the password field

You can also go directly to /reset-password.

Requesting a reset link

1. Enter your email address in the field
2. Click the "Send reset link" or "Request reset" button
3. You receive a confirmation that the link has been sent

Important: The link is sent to the email address linked to your account.

Checking your email

1. Open your email inbox
2. Find the email from mit.available.dk
3. Open the email and click the reset link

Important: The link is only valid for a limited time. Use it as soon as you receive it.

Resetting your password

1. You are directed to the reset page
2. Enter your new password in the "New password" field
3. Confirm your new password by entering it again in the "Confirm password" field
4. Click the "Reset password" button

Your password is now reset.

Password requirements

Your new password must meet the following requirements:

• Minimum 8 characters - The password must be at least 8 characters long
• Strong password - It is recommended to use a combination of letters, numbers and special characters

Confirmation

After you have reset your password:

1. You receive a confirmation
2. You can now log in with your new password
3. Click the "Log in" button to go to the login page

Error handling

Not receiving the reset link

If you do not receive the reset link:

• Check the spam folder - The email may have ended up in spam
• Check that the email address is correct - Make sure you have entered the correct email
• Wait a moment - The email can take a few minutes to arrive
• Try again - Request a new link
• Contact support - If the problem persists

The reset link does not work

If the reset link does not work:

• Check that the link has not expired - Links are only valid for a limited time
• Check that you are using the correct link - Use the link from the most recent email
• Request a new link - Go back to the reset page and request a new link
• Contact support - If the problem persists

Cannot reset the password

If you cannot reset your password:

• Check that the passwords match - The two passwords must be identical
• Check that the password meets the requirements - Minimum 8 characters
• Check that the link has not expired - Request a new link if necessary
• Contact support - If the problem persists

The email address does not exist

If the system says that the email address does not exist:

• Check that the email address is correct - Make sure you have entered the correct email
• Check that you have an account - You must have an existing account
• Contact support - If you believe you have an account

Security tips

• Use the link quickly - Reset links expire after a while
• Never share the reset link - The link is personal and must be kept secret
• Use a strong new password - Combine letters, numbers and special characters
• Log in straight away - After resetting, log in to confirm that it works

Next steps

After you have reset your password, you can:

• Log in - Use your new password to log in
• Update your profile - Go to Organisation > Settings > Login details
• View the dashboard - After logging in, you are directed to the dashboard

Support

If you have questions or problems with resetting your password:

• Contact support - Use the support channel
• See related articles - Read the article about login or registration