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How to Use E-Learning

Updated

This guide shows you how to use e-learning videos in mit.available.dk.

Prerequisites

  • You must be logged in to mit.available.dk
  • You must have the tenant:learning:view permission to see e-learning videos

Access e-learning

  1. Log in to mit.available.dk
  2. Click "Læring" in the navigation menu
  3. Select "Lær" from the dropdown menu
  4. Click "E-learning"

You can also go directly to /learning/videos.

See available videos

On the e-learning page, you can see all available videos with:

  • Title - The name of the video
  • Description - What the video is about
  • Category - Which category the video belongs to
  • Duration - How long the video is
  • Progress - How much of the video you have watched
  • Status - Whether the video is completed or not

Filter videos by category

  1. Click a category button at the top of the page
  2. The list of videos is updated automatically
  3. Click "Alle" to see all videos again

The categories can be:

  • All - Show all videos
  • Specific categories - E.g. "Zendesk Basics", "Advanced Features", etc.

Watch a video

  1. Find the video in the list
  2. Click the video
  3. The video opens in a modal or a new page
  4. The video plays automatically or click the play button

Track your progress

When you watch a video, your progress is tracked automatically:

  • Progress - You can see how much of the video you have watched
  • Completed - When you have watched the entire video, it is marked as completed

Your progress is saved automatically, so you can continue where you left off.

See the video's details

  1. Find the video in the list
  2. Click the video or the "Se detaljer" button
  3. See detailed information about the video

You can see:

  • Description - A detailed description of the video's content
  • Category - Which category the video belongs to
  • Duration - How long the video is
  • Progress - Your current progress

Resume an interrupted video

If you interrupt a video:

  1. Go back to the e-learning page
  2. Find the video in the list
  3. Click the video
  4. The video continues from where you left off

Your progress is saved, so you can always continue where you left off.

Mark a video as completed

When you have watched the entire video:

  1. The video is automatically marked as completed
  2. You can see that the video is completed in the list
  3. Your progress is shown as 100%

Troubleshooting

Cannot see the e-learning page

If you cannot see the e-learning page:

  • Check your permissions - You must have the tenant:learning:view permission
  • Contact your administrator - Your role may need to be updated

Video does not play

If the video does not play:

  • Check your internet connection - Make sure you have a stable connection
  • Try a different browser - Some browsers can have problems with video playback
  • Check browser settings - Make sure JavaScript is enabled
  • Contact support - If the problem persists

Progress is not saved

If your progress is not saved:

  • Wait a moment - Progress can take a little time to save
  • Reload the page - Use F5 or Cmd+R / Ctrl+R
  • Check your internet connection - Make sure you have a stable connection
  • Contact support - If the problem persists

Next steps

After you have watched e-learning videos, you can:

  • See materials - Go to Læring > Materialer
  • Take courses - Go to Læring > Deltag > Kurser
  • Take part in events - Go to Læring > Deltag > Events
  • Take part in peer groups - Go to Læring > Deltag > Erfa-grupper

Support

If you have questions or problems with e-learning:

  • Contact support - Use the support channel in your organisation
  • See related articles - Read articles about materials, courses or events
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