Data protection is no longer merely a legal formality; it is a central part of modern customer service and crucial for customer trust. We take GDPR seriously and help you turn the rules into strong customer service.
GDPR in practice for your customer service
Customer service often handles sensitive personal data, which makes it a critical area. The most important principles we help you comply with are:
- Data minimisation: We help you collect only the data that is absolutely necessary.
- Deletion and consent: We ensure that users can easily have their data deleted once the purpose has been fulfilled.
- Insight and security: We advise on how you give users insight into their data while maintaining a high level of security.
Zendesk as your GDPR foundation
Zendesk is built to support GDPR compliance and gives you the necessary tools. Among other things, the platform makes it possible to:
- Data insight and export: You can easily find and export all data for a specific user.
- Automatic deletion: Set up rules for when data is to be deleted automatically.
- Traceability: Get a full overview with audit logs that document access and changes.
Our approach: Privacy by design
We ensure that your solution is compliant from the start. Our standard practice includes:
- Privacy by design: We build data protection into all the solutions we develop and implement.
- Data processing agreements: We ensure that all parties, including Zendesk, are covered by correct agreements.
- Implementation and advice: We help set up deletion flows and train your team in correct handling.
- Support: We are always ready with sparring if you receive enquiries from the Danish Data Protection Agency or customers.
Good data protection is an opportunity to show your customers that you take their data seriously. With Zendesk, you get a powerful tool, and with our expertise, you ensure that technology and processes work together. We help you create customer service that is both compliant, effective and secure for everyone.
Read the full article at: https://www.available.dk/mere-end-zendesk/gdpr-i-kundeservice-og-hvordan-zendesk-hj%C3%A6lper-jer-med-at-overholde-reglerne