Many associate Zendesk with customer service, but we see a much greater potential. We use the platform to create an effective internal support system, where HR, IT and Facility can bring their enquiries together. It is our solution to the chaos that often arises in mailboxes and unstructured chats.
From silos to a unified service experience
We know that a good employee experience (EX) is directly connected to the customer experience (CX). When internal teams work in silos, both employees and management lose the overview. By bringing them together on one platform, we create transparency and efficiency, which, according to Zendesk CX Trends, 72% of leaders believe increases productivity.
Zendesk gives us a number of powerful tools for structuring internal service:
- Service Catalog: Gives employees an easy menu for ordering everything from a new laptop to onboarding a colleague.
- Automations: Ensure that enquiries are automatically sent to the right department.
- Knowledge Base: A central place for IT guides, HR policies and other relevant information.
- Reporting: Gives management a clear overview of reply times, bottlenecks and trends across departments.
Measurable value and efficiency
The result is more than just tidy inboxes. It is documented value. We see that companies that automate their internal workflows achieve significant improvements. In fact, data shows that 80% of leaders experience better performance, and that employee-centred companies can be up to 60% more profitable. With our help, you can measure and optimise your internal service in the same way as your customer service.
At Available, we are specialists in taking Zendesk beyond classic customer service. We help you implement solutions that bring the whole organisation's service together on one platform. Are you ready to replace email chaos with a structured and measurable service experience? Contact us, and we will show you how.
Read the full article at: https://www.available.dk/mere-end-zendesk/zendesk-som-internt-supportsystem-hr-it-og-facility-p%C3%A5-samme-platform