How to purchase a service agreement

This guide shows you how to purchase a new service agreement in mit.available.dk.

Prerequisites

• You must be logged in to mit.available.dk
• You must have the tenant:service_agreements:manage permission to purchase service agreements
• You must have at least one department in your organisation
• Your department must have a payment method configured

Access the order page

1. Log in to mit.available.dk
2. Go to "Products" > "Support" > "Service agreements"
3. Click the "Order new service agreement" button

You can also go directly to /service-agreement/purchase.

Select department

1. On the order page, you must first select which department the service agreement should be linked to
2. Select the department from the dropdown menu

Important: The department must have a payment method configured. If not, you must first configure the payment method in the department settings.

Select service agreement type

1. Select the type of service agreement you want to purchase
2. Read the description of each type to understand what it includes

Different types of service agreements can have:

• Different numbers of hours - Some include more hours than others
• Different prices - The price depends on the type and the number of hours
• Different terms - Read the terms before you purchase

Review price and terms

1. View the total price of the service agreement
2. Read the terms of the service agreement
3. Accept the terms by ticking the checkbox

Important: Make sure to read the terms thoroughly before you accept them.

Complete payment

1. Check that all information is correct
2. Click the "Purchase service agreement" or "Order" button
3. You will be directed to the payment page if necessary

The payment process depends on your department's configured payment method.

Confirmation

After you have purchased the service agreement:

1. You receive a confirmation
2. The service agreement appears in your list of service agreements
3. You can start using the service agreement immediately

If a payment method is missing

If your department does not have a payment method configured:

1. Go to "Organisation" > "Departments"
2. Find the department and click "Edit"
3. Configure the payment method
4. Return to the order page and try again

Error handling

Cannot view the order page

If you cannot view the order page:

• Check your permissions - You must have the tenant:service_agreements:manage permission
• Contact your administrator - Your role may need to be updated

Cannot select a department

If you cannot select a department:

• Check that there are departments - You must have at least one department
• Check the department's payment method - The department must have a payment method
• Contact your administrator - If the problem persists

Payment fails

If the payment fails:

• Check the payment method - Make sure the payment method is valid
• Check that there are funds in the account - If you are using a credit card
• Contact support - If the problem persists

Service agreement is not created

If the service agreement is not created after payment:

• Wait a moment - It may take a little time to process
• Reload the page - Use F5 or Cmd+R / Ctrl+R
• Check the service agreement list - The service agreement may already have been created
• Contact support - If the problem persists

Next steps

After you have purchased the service agreement, you can:

• View the service agreement - Go back to the service agreements page
• Start using hours - The service agreement is ready to use
• View activities - Follow activities linked to the service agreement
• View payments - Go to Organisation > Finance > Payments

Support

If you have questions or problems with purchasing a service agreement:

• Contact support - Use the support channel in your organisation
• See related articles - Read articles about service agreements or payments