Zendesk has launched Service Catalog, and we see it as a feature that can change the way internal departments such as IT and HR handle employee enquiries. Instead of employees sending unstructured requests via email, they can now choose from predefined services directly in your Help Center.
This can be anything from ordering a new laptop to starting the onboarding of a new colleague.
The Value for Your Organisation
With Service Catalog, each service is presented as a catalogue item with its own description and form. This provides a number of clear benefits:
- Less friction for employees: They easily find the right service without guessing which form they should use.
- More structure for agents: Tickets are received with the correct information and routing from the start.
- Better standardisation: IT, HR and Facilities can be gathered on one platform with uniform processes.
- Valuable insight: Get analytics on which internal services are most in demand.
Our Assessment: Simplicity Beats Complexity
At Available, we see Service Catalog as a strong next step for Zendesk. It is a clear signal that the platform is not only for customer service, but also a central tool for employee service.
For many companies, a simple, manageable and fast implementation is often more important than a heavy and all-encompassing ITSM solution. Here, Zendesk Service Catalog hits the mark. It is not a replacement for complex systems such as ServiceNow, but a perfect solution for companies that want to streamline their internal service on a user-friendly platform.
Gather Your Service on One Platform
Do you want to see how Service Catalog can strengthen both customer and employee service in your organisation? At Available, we help to design and implement the solution so that it fits your needs precisely. Contact us for a no-obligation chat about how you can gather HR, IT and Facilities on one effective platform.
Read the full article at: https://www.available.dk/mere-end-zendesk/zendesk-service-catalog-en-nyhed-til-it-og-hr