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Admin: Integrations and HTTP Tools

Updated

Admin: Integrations and HTTP Tools

Under the Integrations tab in the AI assistant settings on mit.available.dk, you can connect the AI assistant to external systems. The tab is divided into four sections:

1. AI Tools (HTTP)

HTTP tools are endpoints that the AI assistant can call during a conversation via function calling. The AI assistant decides for itself when a tool is relevant based on the description.

Fields:

Label Display name in the admin UI
Name Machine name (a-z and _ only)
Description Tells the AI when and what this tool is used for - max 500 characters. The more precise, the better.
Endpoint URL Must start with https://
HTTP Method GET or POST
Auth Type None / API Key / Bearer Token
Auth Value API key or Bearer token (stored encrypted, not exposed to the frontend)
Parameter Schema JSON Schema for parameters the AI can send (optional)

You can test a tool directly in the admin UI with optional test parameters.

Examples of use:

  • Order status from an order system (Shopify, WooCommerce, custom)
  • Customer details from a CRM
  • Stock status for a product
  • Invoice or subscription information

2. Allowed URLs (Web lookup)

Allowed URLs are specific web pages that the AI assistant can fetch content from (not general web search). Use this to give the AI access to known resources.

Fields:

  • Label: Shown to the AI - e.g. "Product FAQ" or "Pricing page"
  • URL: The exact URL that is fetched (https://...)
  • Description: Optional - helps the AI understand when it should use this URL

3. Websearch

Enables general web search via Brave Search. Gives the AI assistant the ability to search the web for current information via the 🌐 Web search button.

Websearch is opt-in - switch it on to enable the 🌐 button in the agent panel.

4. Magento

Direct integration with the Magento order system. Gives the AI assistant the ability to look up orders by order number or email - without the agent needing to leave Zendesk.

Configuration:

  • Store URL: Your Magento store's URL (https://...)
  • API Token: Magento REST API token

Security

  • All API keys and tokens are stored encrypted and are never exposed to the Zendesk frontend
  • Only URLs and endpoints configured by the admin can be accessed by the AI assistant
  • All calls are logged and can be audited
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