The AI assistant

Quick start: Get started with the AI assistant in 5 minutes

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What can the AI assistant do?

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Generate and use AI drafts

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Rules — teach the AI assistant your tone and policies

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Memory - remember customers and organisations across tickets

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Admin: Instructions and configuration

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Admin: Integrations and HTTP Tools

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Context - What Does the AI Assistant See?

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Tools — what does the AI assistant use behind the scenes?

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Quick actions and shortcuts

Updated 16 June 2026 21:13